Privacy Policy
Effective Date: 24 August 2026
Last Updated: 24 August 2026
Helix Flow ("Helix Flow", "we", "us", or "our") respects your privacy and is committed to protecting the personal and business information you provide while using our website, software, APIs, WhatsApp automation platform, CRM features, integrations, and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you use Helix Flow.
By using Helix Flow, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Helix Flow, we may collect the following information:
1.1 Account Information
When you create an account, we may collect:
Name
Company or business name
Email address
Mobile/phone number
Billing information
Login credentials
Business information
GST or tax-related information where required
Account preferences
1.2 WhatsApp and Messaging Information
If you connect a WhatsApp Business Account, WhatsApp Business Platform account, or related Meta services with Helix Flow, we may process information necessary to provide the requested services, including:
WhatsApp Business Account identifiers
WhatsApp Business phone number identifiers
Customer phone numbers
Customer names
Incoming and outgoing messages
Message IDs
Message timestamps
Message status information
WhatsApp templates and template status
Media and files transmitted through supported messaging functionality
Product/catalogue information
Conversation information
Webhook data
Other information made available through the APIs and permissions you authorize
Helix Flow processes this information to provide messaging, automation, CRM, analytics, customer support, and related functionality.
1.3 Integration Information
If you connect third-party services such as Meta, WhatsApp, Facebook, Instagram, WooCommerce, Shopify, Google services, CRM systems, payment providers, or other supported platforms, we may process information required to establish and operate those integrations.
This may include access tokens, account IDs, integration IDs, webhook information, API responses, and other technical information.
We do not intentionally request passwords for third-party services where an official authorization mechanism is available.
1.4 Payment Information
Payments may be processed through third-party payment providers.
Helix Flow may receive transaction-related information such as:
Transaction ID
Payment status
Amount
Currency
Customer/billing information
Payment provider reference
We generally do not store complete credit/debit card numbers or banking credentials on our servers unless specifically stated otherwise.
1.5 Technical Information
When you use Helix Flow, we may automatically collect:
IP address
Browser type
Device information
Operating system
Login and activity logs
API request information
Error logs
Usage statistics
Cookies and similar technologies
2. How We Use Information
We may use collected information to:
Create and manage your account
Provide Helix Flow services
Send and receive WhatsApp messages through authorized integrations
Process automation workflows
Manage contacts and customer information
Provide CRM functionality
Process API requests and webhooks
Synchronize information with connected platforms
Provide analytics and reporting
Process payments and subscriptions
Provide customer support
Detect fraud, abuse, spam, and unauthorized activity
Maintain security
Troubleshoot technical problems
Improve our products and services
Communicate important account or service updates
Comply with applicable laws and legal requirements
We do not sell your customer database or WhatsApp conversation data as a commercial data product.
3. Customer Data and Your Responsibility
If you use Helix Flow to store or process information belonging to your customers, leads, employees, or other individuals ("Customer Data"), you remain responsible for ensuring that you have the appropriate legal basis, permissions, notices, and consents required to collect and process such information.
You are responsible for:
Obtaining required customer consent
Providing appropriate privacy notices
Sending communications only where legally permitted
Following WhatsApp/Meta policies
Following applicable Indian data protection laws
Ensuring that your messages and marketing campaigns comply with applicable regulations
Maintaining accurate customer information
Using Helix Flow only for lawful purposes
Helix Flow acts as a technology service provider for the processing of Customer Data based on your instructions and configured use of the Services.
4. WhatsApp and Meta Services
Helix Flow may use services provided by Meta Platforms, Inc. and/or its affiliates, including WhatsApp Business Platform, Facebook, Instagram, and Meta Graph APIs.
When you connect a Meta or WhatsApp account, information may be exchanged between Helix Flow and the relevant Meta services based on the permissions you authorize.
Your use of WhatsApp and Meta services is also subject to their respective terms, policies, and privacy requirements.
Helix Flow does not control the policies, availability, functionality, or processing practices of third-party platforms.
5. Sharing of Information
We may share information with:
Service Providers
We may use trusted third-party providers for:
Cloud hosting
Database infrastructure
Email delivery
SMS/WhatsApp communication
Payment processing
Analytics
Customer support
Security
Monitoring
Backup and infrastructure services
These providers may process information only as necessary to provide their services.
Legal Requirements
We may disclose information where reasonably necessary to:
Comply with applicable law
Respond to lawful government requests
Protect our rights or property
Investigate fraud or abuse
Protect users or the public
Enforce our Terms and Conditions
Business Transfers
If Helix Flow is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
6. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.
Depending on the service, security measures may include:
Encryption in transit
Access controls
Authentication mechanisms
Secure API communication
Logging and monitoring
Backup mechanisms
Restricted employee access
However, no internet-based service can guarantee absolute security.
7. Data Retention
We retain information for as long as reasonably necessary to:
Provide the Services
Maintain your account
Meet contractual obligations
Resolve disputes
Maintain business and transaction records
Comply with legal obligations
Prevent fraud and abuse
After information is no longer required, we may delete, anonymize, or securely archive it in accordance with our retention practices and applicable law.
Certain backup or log systems may retain information for a limited additional period.
8. Cookies
Helix Flow may use cookies and similar technologies for:
Authentication
Session management
Security
Remembering preferences
Analytics
Improving website performance
You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.
9. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request access to your information
Request correction of inaccurate information
Request deletion where legally permitted
Withdraw consent where applicable
Request information about processing
Raise a complaint regarding privacy practices
Requests may be subject to verification and applicable legal limitations.
10. Account and Data Deletion
You may request deletion of your Helix Flow account and associated information by contacting us.
Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize applicable information, subject to:
Legal retention requirements
Outstanding financial or contractual obligations
Fraud prevention requirements
Backup retention periods
Dispute resolution requirements
Deletion of your Helix Flow account does not necessarily delete information maintained by Meta, WhatsApp, payment providers, or other third-party services.
11. Children's Privacy
Helix Flow is intended for businesses and professional users and is not designed for children.
We do not knowingly collect personal information directly from children in violation of applicable law.
12. Third-Party Services
Helix Flow may contain integrations or links to third-party services.
We are not responsible for the privacy practices, security, availability, or content of third-party services.
You should review the privacy policies of third-party services before connecting or using them.
13. International Data Processing
Depending on the infrastructure and third-party services used by Helix Flow, information may be processed or stored in India or other countries.
Where required by applicable law, we will implement appropriate safeguards for such processing.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on the Helix Flow website with the revised "Last Updated" date.
Your continued use of the Services after an update constitutes acceptance of the updated Privacy Policy to the extent permitted by law.
15. Contact Us
For privacy-related questions, requests, or complaints, contact:
Helix Flow
Email: support@helixglow.in
Website: www.helixflow.in
Address: Dilsukh Nagar, Hyderabad, Telangana, India
For privacy complaints, please include sufficient information for us to identify your account and understand your request.
← Back to Helix Globe
Last Updated: 24 August 2026
Helix Flow ("Helix Flow", "we", "us", or "our") respects your privacy and is committed to protecting the personal and business information you provide while using our website, software, APIs, WhatsApp automation platform, CRM features, integrations, and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you use Helix Flow.
By using Helix Flow, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Helix Flow, we may collect the following information:
1.1 Account Information
When you create an account, we may collect:
Name
Company or business name
Email address
Mobile/phone number
Billing information
Login credentials
Business information
GST or tax-related information where required
Account preferences
1.2 WhatsApp and Messaging Information
If you connect a WhatsApp Business Account, WhatsApp Business Platform account, or related Meta services with Helix Flow, we may process information necessary to provide the requested services, including:
WhatsApp Business Account identifiers
WhatsApp Business phone number identifiers
Customer phone numbers
Customer names
Incoming and outgoing messages
Message IDs
Message timestamps
Message status information
WhatsApp templates and template status
Media and files transmitted through supported messaging functionality
Product/catalogue information
Conversation information
Webhook data
Other information made available through the APIs and permissions you authorize
Helix Flow processes this information to provide messaging, automation, CRM, analytics, customer support, and related functionality.
1.3 Integration Information
If you connect third-party services such as Meta, WhatsApp, Facebook, Instagram, WooCommerce, Shopify, Google services, CRM systems, payment providers, or other supported platforms, we may process information required to establish and operate those integrations.
This may include access tokens, account IDs, integration IDs, webhook information, API responses, and other technical information.
We do not intentionally request passwords for third-party services where an official authorization mechanism is available.
1.4 Payment Information
Payments may be processed through third-party payment providers.
Helix Flow may receive transaction-related information such as:
Transaction ID
Payment status
Amount
Currency
Customer/billing information
Payment provider reference
We generally do not store complete credit/debit card numbers or banking credentials on our servers unless specifically stated otherwise.
1.5 Technical Information
When you use Helix Flow, we may automatically collect:
IP address
Browser type
Device information
Operating system
Login and activity logs
API request information
Error logs
Usage statistics
Cookies and similar technologies
2. How We Use Information
We may use collected information to:
Create and manage your account
Provide Helix Flow services
Send and receive WhatsApp messages through authorized integrations
Process automation workflows
Manage contacts and customer information
Provide CRM functionality
Process API requests and webhooks
Synchronize information with connected platforms
Provide analytics and reporting
Process payments and subscriptions
Provide customer support
Detect fraud, abuse, spam, and unauthorized activity
Maintain security
Troubleshoot technical problems
Improve our products and services
Communicate important account or service updates
Comply with applicable laws and legal requirements
We do not sell your customer database or WhatsApp conversation data as a commercial data product.
3. Customer Data and Your Responsibility
If you use Helix Flow to store or process information belonging to your customers, leads, employees, or other individuals ("Customer Data"), you remain responsible for ensuring that you have the appropriate legal basis, permissions, notices, and consents required to collect and process such information.
You are responsible for:
Obtaining required customer consent
Providing appropriate privacy notices
Sending communications only where legally permitted
Following WhatsApp/Meta policies
Following applicable Indian data protection laws
Ensuring that your messages and marketing campaigns comply with applicable regulations
Maintaining accurate customer information
Using Helix Flow only for lawful purposes
Helix Flow acts as a technology service provider for the processing of Customer Data based on your instructions and configured use of the Services.
4. WhatsApp and Meta Services
Helix Flow may use services provided by Meta Platforms, Inc. and/or its affiliates, including WhatsApp Business Platform, Facebook, Instagram, and Meta Graph APIs.
When you connect a Meta or WhatsApp account, information may be exchanged between Helix Flow and the relevant Meta services based on the permissions you authorize.
Your use of WhatsApp and Meta services is also subject to their respective terms, policies, and privacy requirements.
Helix Flow does not control the policies, availability, functionality, or processing practices of third-party platforms.
5. Sharing of Information
We may share information with:
Service Providers
We may use trusted third-party providers for:
Cloud hosting
Database infrastructure
Email delivery
SMS/WhatsApp communication
Payment processing
Analytics
Customer support
Security
Monitoring
Backup and infrastructure services
These providers may process information only as necessary to provide their services.
Legal Requirements
We may disclose information where reasonably necessary to:
Comply with applicable law
Respond to lawful government requests
Protect our rights or property
Investigate fraud or abuse
Protect users or the public
Enforce our Terms and Conditions
Business Transfers
If Helix Flow is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
6. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.
Depending on the service, security measures may include:
Encryption in transit
Access controls
Authentication mechanisms
Secure API communication
Logging and monitoring
Backup mechanisms
Restricted employee access
However, no internet-based service can guarantee absolute security.
7. Data Retention
We retain information for as long as reasonably necessary to:
Provide the Services
Maintain your account
Meet contractual obligations
Resolve disputes
Maintain business and transaction records
Comply with legal obligations
Prevent fraud and abuse
After information is no longer required, we may delete, anonymize, or securely archive it in accordance with our retention practices and applicable law.
Certain backup or log systems may retain information for a limited additional period.
8. Cookies
Helix Flow may use cookies and similar technologies for:
Authentication
Session management
Security
Remembering preferences
Analytics
Improving website performance
You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.
9. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request access to your information
Request correction of inaccurate information
Request deletion where legally permitted
Withdraw consent where applicable
Request information about processing
Raise a complaint regarding privacy practices
Requests may be subject to verification and applicable legal limitations.
10. Account and Data Deletion
You may request deletion of your Helix Flow account and associated information by contacting us.
Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize applicable information, subject to:
Legal retention requirements
Outstanding financial or contractual obligations
Fraud prevention requirements
Backup retention periods
Dispute resolution requirements
Deletion of your Helix Flow account does not necessarily delete information maintained by Meta, WhatsApp, payment providers, or other third-party services.
11. Children's Privacy
Helix Flow is intended for businesses and professional users and is not designed for children.
We do not knowingly collect personal information directly from children in violation of applicable law.
12. Third-Party Services
Helix Flow may contain integrations or links to third-party services.
We are not responsible for the privacy practices, security, availability, or content of third-party services.
You should review the privacy policies of third-party services before connecting or using them.
13. International Data Processing
Depending on the infrastructure and third-party services used by Helix Flow, information may be processed or stored in India or other countries.
Where required by applicable law, we will implement appropriate safeguards for such processing.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on the Helix Flow website with the revised "Last Updated" date.
Your continued use of the Services after an update constitutes acceptance of the updated Privacy Policy to the extent permitted by law.
15. Contact Us
For privacy-related questions, requests, or complaints, contact:
Helix Flow
Email: support@helixglow.in
Website: www.helixflow.in
Address: Dilsukh Nagar, Hyderabad, Telangana, India
For privacy complaints, please include sufficient information for us to identify your account and understand your request.